REFUND / RETURN POLICY

(TAKE-OUT ORDER AND THIRD-PARTY DELIVERY ORDER)

 

To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us at “kimssushi@gmail.com.” For an immediate response, please call the restaurant or your third-party delivery company. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.

1. Food Order Errors/ Incomplete

If you receive food that is different from your receipt or do not receive food that is on your receipt, we sincerely apologize, and we will make it up to you. Please call/text WITHIN 2 HOURS from your pick-up time. You must contact us before you finish your meal since we request the photos of the entire containers of your order for the refund and store credit.

  • You may come to pick up the correct food item.

  • For credit card payments, you will be refunded the sales price amount only associated with the error to your credit card.

  • For cash payments, you will be refunded with cash if you are willing to come back; otherwise, we may offer you a store credit.

YOUR ORDER WILL BE PRIORITY IF YOU COME TO PICK IT UP. IN ALL CASES, YOU MUST PROVIDE US PHOTOS OF THE ENTIRE CONTAINERS OF YOUR ORDER (ALL CONTAINERS WITH AND WITHOUT ERRORS). PLEASE DO NOT RETURN THE FOOD ORDER TO THE RESTAURANT. WE DO NOT TAKE ANY ORDERS BACK DUE TO THE PANDEMIC FOR THE SAFETY OF YOU AND OUR STAFF.

 

Please note:  If we mistakenly omit a free courtesy item (such as disposable silverware, chopsticks, etc.) you are welcome to let us know so we may address the issue with our staff. However, we cannot provide discounts, refunds, or store credit.

 

2. Food Dissatisfaction

We prepare our sushi fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted, and other similar circumstances. REFUNDS ARE NOT TYPICALLY PROVIDED FOR FOOD THAT A GUEST SIMPLY DOES NOT LIKE.

 

3. Food Allergy

If you have any food allergies or special dietary needs, please call us and let us know (write it in the special comment for online ordering). We will try our best to accommodate your request, but in rare times, we may not be able to accommodate your request, such as seafood allergies. If you do not notify us of your food allergies or request after the order is prepared, we DO NOT refund, offer a store credit, or prepare a second food order.

 

4. Spice Level

Spice can be different for everyone. You can add spice in, but cannot take it out. Please request us to remove spice or add a side of Spicy Mayo, Sriracha, or Jalapeno for you. Please note: for extra a side of Spicy Mayo, Sriracha, or Jalapeno price starts from $0.50 & up). We do not offer discounts or refunds for a preferred different spice level.

 

5. Cancel Order

I am sorry, but we cannot cancel, refund, or give store credit if you change your mind or mistakenly order an item after the order is prepared.

 

6. Order Cancelled Delivery Partner


It’s possible your delivery partner might cancel the delivery if they’re unable to find or reach you. When they arrive at your delivery address, they’re prompted to contact you, so it’s a good idea to keep your phone nearby when you’re expecting the food to arrive.

 

7. Complimentary Food

I am sorry, but we cannot provide a refund or cash value on any complimentary food.

 

 

As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy, we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.

 

Please note: we strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.

 

PLEASE NOTE:  IF THE FOOD HAS BEEN CONSUMED OR REMOVED, WE CANNOT ISSUE ANY DISCOUNT, REFUND OR STORE CREDIT. IF THE FOOD HAS BEEN DISCARDED, REPACKAGED OR TAMPERED WITH THEN WE CANNOT VERIFY ITS ORIGIN OR ISSUE AND CANNOT ISSUE ANY DISCOUNT, REFUND OR STORE CREDIT. ALSO, WE WILL ONLY PREPARE A SECOND FOOD ORDER IN ALL SITUATION, AND WE WILL NOT PREPARE A THIRD ORDER REPLACEMENT.

Opening Hours
OPEN 7 DAYS
MONDAY - SATURDAY
11AM - 8PM
SUNDAY 
12AM-8PM

 

CURBSIDE
PICK UP 
PLEASE CALL US FOR CURBSIDE PICK UP WHEN YOU ARRIVE!
WE APPRECIATE YOUR SUPPORT DURING THIS DIFFICULT TIME :)
Contact Details

458 Eagle Rock ave, 

West Orange, NJ 07052

 

TO ORDER : 973-669-2800
TO PICKUP: 973-669-2880

CELL:  862-444-1608

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© 2006 KIM'S SUSHI